Can't Access Downloads
- Check both your inbox and junk mailbox for the order confirmation. The confirmation has the download account log-in details. Make sure you enter the login email and password correctly.
If you still can’t log-in or don’t see your products after logging in then email us at firstname.lastname@example.org
Don't See Download After Logging-in
- If you paid using Paypal then a download account will be created using the email address that you have registered to Paypal. Even if you were logged into a different Video Copilot account when you submitted the order.
The confirmation also gets sent to the email registered to Paypal.
- Make sure to enter the login email and password correctly. If an error says your password is incorrect then click “forgot password” and enter your email address to get a new password sent to you.
- Recommend Browsers - Firefox, Chrome, and Safari
- Internet Issues - We recommend using a download manager.
- Winrar for Windows to extract .zip and .rar files.
- The Unarchiver for Mac in order to extract .zip and .rar files.