Notice of a Security Event:
I'm writing to inform you about a recent security incident and everything we are doing in response, here at Video Copilot.
Recently we learned our website was used to spread unauthorized malware by redirecting our product download links for certain Windows Installers. We worked diligently with third-party cyber security specialists to investigate the incident and to assist us with a plan to provide support to anyone that needs it as well as notify users that may have been affected.
If you have downloaded a Windows Installer in the past few months: please use the instructions below to ensure the manipulated files are removed. We also recommend consulting your IT team if one is available.
Our entire website has been updated and additional security measures are in place along with a Help Desk team to assist with questions and tech support: firstname.lastname@example.org
On a personal note, I just want you to know how deeply I care about this community, it has been my life's work over the years. Our users and customers have always been our priority and your security while using our tools is of the utmost importance to everyone here at Video Copilot.
How to know if you have been affected:
Through the available evidence, we know the download links on the blog were not affected but others links in the download section were affected.
For this reason, we believe out of the abundance of caution, users who downloaded any Windows Installer between: September 1, 2021 and February 4, 2022 may have been affected.
Although our backup records only indicate a period of Dec 24th 2021- Feb 4, 2022 we want to make sure users take extra precautions.
Removing the Affected Files:
We recommend users that may have downloaded any Windows installer in that time frame to follow the guide below and remove affected files if they are found. Any installers from this time period should also be deleted. Please contact your IT Team if one is available.
Download Removal Guide
Help Desk Support:
To further assist, we have set up an email Help Desk to answer questions and assist with technical support. Our team will be available around the clock.
Please reach us at email@example.com
We will provide additional updates as we work this with our team and continue our commitment to our users and this community.
- Mac Installers were not affected.
- Our website has been updated and additional security measures are in place.
- All Downloadable Installers updated with “_2022” to ensure the latest version.