Motion Design 2 Insall Error 1020

Questions about Video Copilot products

Motion Design 2 Insall Error 1020

Postby chaseg on 05/7/2017, 12:26 pm

Hi All,

I have an email out to the support team about this but I have a deadline approaching and need assistance asap. Element stopped working on my machine, likely I moved something or removed something unintenionally. Either way, I deleted everything and began reinstalling everything. Element 3D, Optical Flares and other plug-ins are up and running no problem but Motion Design 2, Backlight and Pro Shaders 2 all give me an error when installing Error 1020 please contact support.

I need these two pretty badly at the moment and can not find any solid info about what error 1020 is. Any assistance is appreciated.

Thanks All,
Chase
chaseg
 
Posts: 1
Joined: 05/7/2017, 12:07 pm
System Specs: Build: Element x64 2.2.2 (2155.hotfix)

OS: Microsoft Windows 10 Pro 64-bit 10.0.15063

CPU: AMD FX-8320E Eight-Core Processor
RAM: 16365MB

GPU Vendor: NVIDIA Corporation
GPU: GeForce GTX 960/PCIe/SSE2
GPU Driver: 22.21.13.8205
GPU RAM: 4096MB
GPU Code: 0

CL0: GeForce GTX 960 (100.0%) (GL Interop)

Re: Motion Design 2 Insall Error 1020

Postby PuschTV on 10/29/2018, 2:40 pm

Hi!
Maybe its a bit to late to help you out there, but in case someone else runs into Error code: 1020.

I encounter the problem because my anti virus (bitdefender) is blocking a exe file, which is temporarily generated by the element3d installer.
This exe has somekind of random names but always starts with the combination "eca" should look like:
Some examples:
eca5a71.tmp.exe
eca660f.tmp.exe
ace96ac.tmp.exe and so on

The Problem is as further more that my file protection (bitdefender) stops the installer. I get the Error code: 1020. Installer gives the only option to click "ok". After the "ok", the isntaller closes
Bitdefender and asks me if i want to trust "eca***.tmp.exe" so i add it to my trusted files.
Problem is, next time i start the installer, i get into to the same problem, as a new random named "eca***.tmp.exe" is pulled of.

Solution: Disable your Fileprodection
Question to Video Copilot: Is it really nessersary to generate those "eca***.tmp.exe" temporary exe files?
PuschTV
 
Posts: 1
Joined: 10/29/2018, 2:24 pm
System Specs: Win10 x64
Intel Core i9
128 GB RAM
1080 Ti


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