Licensing Issue

Questions about Video Copilot products

Licensing Issue

Postby iconofx on 08/18/2016, 1:40 pm

Support,

I started a new commercial and for some reason I'm getting a license issue with Element 3d? I did notice when I launched my new Comp AE cs6 was opening like 6 times. It was weird. I turned off Multi processing and that seemed to fix the issue.

On a second note I did upgrade my CPU from i5 to i7 last night, so do I need to update my config?

Help I'm on a deadline!

I only have Element 3D in stalled on one PC.

Regards,
Troy Guerrero
VFX @ ICONOFX
iconofx
 
Posts: 14
Joined: 08/12/2016, 2:41 pm
System Specs: OFFICE: Build: Element x64 2.2.2 (2155.hotfix)
OS: Microsoft Windows 10 Pro 64-bit 10.0.15063
CPU: AMD Ryzen 7 1800X Eight-Core Processor
RAM: 32716MB
GPU: GeForce GTX 1070/PCIe/SSE2
GPU Driver: 22.21.13.8569

HOME: Element x64 2.2.2 (2155.hotfix)
OS: Microsoft Windows 10 Pro 64-bit 10.0.14393
CPU: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz
RAM: 32716MB
GPU: GeForce GTX 1070/PCIe/SSE2

Re: Licensing Issue

Postby Dustin Hudson on 08/18/2016, 3:47 pm

Can you email us at support@videocopilot.net please and we can help out with licensing issues further there.
Dustin Hudson
VC Administrator
VC Administrator
 
Posts: 1635
Joined: 11/16/2010, 11:37 am
Twitter: Dustinhud


Return to VC Product Support