Floating license transfer

[cinesite]

We have 5 licenses of Optical Flares for Nuke, serviced from a floating license server. Because we have recently moved our core services to a new datacentre, and the old license server has died, we need to transfer the floating license to a new server. We have sent emails to support@videocopilot.net but have not had a response. Is there any other action we can take?