Payment Problem

Questions about Video Copilot products

Payment Problem

Postby Halley23 on 09/3/2014, 3:54 pm

Hello :)

I just tried to buy 2K Action Essentials II and Pro Scores using the Summer Deal Coupon. On your website shopping cart the order totals $259.42 (the correct price) but PayPal tells me your system is attempting to draw the full price ($345.95) from my account. Does anyone know why this is happening? I put the coupon code in the correct field.

I'd love some help because I believe the Summer Sale ends either today or tomorrow ~
Thanks so much!
Halley
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Re: Payment Problem

Postby Dustin Hudson on 09/4/2014, 9:10 am

Hey Halley!

If you are using paypal when you get to the PayPal Checkout page there should be a separate coupon slot there that you can put the code into, it doesn't carry over the one from the store when using paypal. If you're still having issues, please contact us at support@videocopilot.net and we can help out further, thank you!
Dustin Hudson
VC Administrator
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