Loading problem

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Loading problem

Postby KrNNN on 07/25/2012, 10:37 am

Hello,

I'm here because I've a problem with Element 3D for AE CS6. When I launch the plugin on a solid, I didn't get any problem. But, when I go in the "Scene Setup", and after selecting a model ( like "dead_planet" ) by example, and after pressing "Start", I didn't get any model on my composition, only a black screen. :cry:
I found that after I've pressed "OK" on the Scene Setup, and if I want to retry the operation, the "Scene" box was empty, as if I had never been in the menu to add a model ...

I've checked before posting here, my computer can run Element 3D without problem.

Thank you in advance for your answers.

PS : Sorry for my bad english, I live in France ^^".
KrNNN
 
Posts: 1
Joined: 07/25/2012, 10:13 am

Re: Loading problem

Postby Marc Biorklund on 07/25/2012, 1:29 pm

Hi,

Please contact VC Support by sending an email to support(at)videocopilot.net (replace (at) by @).
Please provide your order number, a description of your problem, and your system specs (OS, OS version, GPU model, GPU driver version, AE version, Element 3D build version).

Regards,

Marc.
Marc Biorklund
VC Server Guy
VC Server Guy
 
Posts: 321
Joined: 08/1/2008, 3:56 am
Location: Paris (France)


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