Elements 3D - Crashing Cs5.5 with Radeon HD 6970M

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Elements 3D - Crashing Cs5.5 with Radeon HD 6970M

Postby psyshow on 07/12/2012, 9:39 am

Hi everyone,

finally managed to convince work that this was a good thing to invest in and today they brought it for me. Unfortunatley though, it isn't playing ball with me. I have checked that it's on the list of supported graphics cards (HD 6970M) so i know it's supported. I can open the scene editor but when I go to import an Object (from the supplied bundle) or even trying to extrude text it crashes After Effects. Is anyone else having this issue? What can I do? Any help really really appreciated.

Kind regards

Scott
psyshow
 
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Re: Elements 3D - Crashing Cs5.5 with Radeon HD 6970M

Postby Michael_Szalapski on 07/12/2012, 10:29 am

What OS are you using? What (exact) version of After Effects are you using?

And, most important of all: Have you updated your graphics card drivers recently?
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Re: Elements 3D - Crashing Cs5.5 with Radeon HD 6970M

Postby psyshow on 07/12/2012, 11:04 am

Hi michael, thank you for taking a look at this post. I am using Windows 7 Ultimate. I got these specs from the system info tab on Element:

Build: Element x64 1.0.320

OS: Microsoft Windows 7 Ultimate 64-bit 6.1.7601

CPU: Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz
RAM: 16331MB

GPU Vendor: ATI Technologies Inc.
GPU: AMD Radeon HD 6900M Series
GPU Driver: 8.851.2.0
GPU RAM: 2013MB
GPU Code: 0


I updated the driver today as well. It did this before the update and after unfortunatley as i was hoping this would be the initial problem. Alas though, it doesn't appear to be the case.


many thanks in advance for any responses. i really do appreciate your time and thoughts on this.


kind regards

Scott
psyshow
 
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Re: Elements 3D - Crashing Cs5.5 with Radeon HD 6970M

Postby psyshow on 07/12/2012, 11:07 am

Sorry michael - i mean't to add that I'm using After Effects CS5.5. Version number is 10.5.0.253
psyshow
 
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Re: Elements 3D - Crashing Cs5.5 with Radeon HD 6970M

Postby psyshow on 07/12/2012, 11:43 am

Also (just to help anyone else in this position!) - i have noticed an additional update for Element 3D was released today. This update has been applied and I'm still having this issue :(
psyshow
 
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