[SOLVED] Element crashing AE the instant it is used

Everything Element 3D belongs here

[SOLVED] Element crashing AE the instant it is used

Postby heybud on 07/12/2012, 8:28 am

I emailed my crash log to VC support yesterday. Element won't work in either CS5.5 or CS6. CS6 version of AE is 11.01.

MacPro 3.1 Quad-core 2.8 GHz
OSX 10.6.8
10 GB Ram
Nvidia Quadro 4000 for Mac, using latest driver and CUDA

Please help! Have a tv spot wanted to use this on. Deadline is tomorrow morning!

Thanks,
Bud
heybud
 
Posts: 6
Joined: 01/21/2011, 8:45 am

Re: Element crashing AE the instant it is used

Postby paulmg on 07/12/2012, 12:01 pm

I'm also experiencing the same thing. I tested on all our studio macs and found it only works on our PC machines. I am glad I am not the only one with the issue. My temporary solution is to just switch over to PC using bootcamp.

-pmg

Current System:
MacPro
Mid 2010
Processor 2 x 2.93 GHz 6-Core Intel Xeon
Memory 64 GB 1333 MHz DDR3 ECC
Graphics ATI Radeon HD 5870 1024 MB
Software Mac OS X Lion 10.7.4 (11E53)
-Paul Michael Gordon

Current System:
MacPro
Late 2013
Processor 2.7 GHz 12-Core Intel Xeon E5
Memory 64 GB
Graphics AMD FirePro D700 6144 MB x2
Software Mac OS X 10.10.1
paulmg
 
Posts: 15
Joined: 07/11/2012, 2:43 pm

Re: Element crashing AE the instant it is used

Postby bwoogie on 07/12/2012, 12:28 pm

Have you guys installed the update yet? It fixes issues with some radeon cards
The reset button was my idea.
bwoogie
VC Moderator
VC Moderator
 
Posts: 2129
Joined: 08/1/2008, 7:30 pm
Location: Wichita, KS
Twitter: http://www.twitter.com/bwoogie

Re: Element crashing AE the instant it is used

Postby heybud on 07/12/2012, 1:29 pm

The update worked for me. Mac with Quadro 4000.
Thanks!
heybud
 
Posts: 6
Joined: 01/21/2011, 8:45 am

Re: [SOLVED] Element crashing AE the instant it is used

Postby paulmg on 07/12/2012, 2:24 pm

Which update are you referring to? Element Update or Graphics Card?
-Paul Michael Gordon

Current System:
MacPro
Late 2013
Processor 2.7 GHz 12-Core Intel Xeon E5
Memory 64 GB
Graphics AMD FirePro D700 6144 MB x2
Software Mac OS X 10.10.1
paulmg
 
Posts: 15
Joined: 07/11/2012, 2:43 pm

Re: [SOLVED] Element crashing AE the instant it is used

Postby heybud on 07/12/2012, 2:46 pm

Elements update
heybud
 
Posts: 6
Joined: 01/21/2011, 8:45 am


Return to Element 3D