Element Install error and missing textures/models

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Element Install error and missing textures/models

Postby jamesj1984 on 07/12/2012, 8:11 am

Hi all,

I have just purchased Elements and I get this error when i install...

Image

When I go in to After Effects, Element 3D is installed but no models or textures are present. I also get the same error when I try and install Pro shaders and motion design.

I'm running a 64 bit windows PC and a supported graphics card with updated drivers.

Any help would be much appreciated.

James,
London, England.
jamesj1984
 
Posts: 7
Joined: 07/12/2012, 7:39 am

Re: Element Install error and missing textures/models

Postby Marc Biorklund on 07/12/2012, 1:15 pm

Hi James,

Can you download the update and let us know if you still have a problem.
It shouldn't be related, but make sure AE is not running when you launch the install.

If you still have a problem, please send an email to our support:
support(at)videocopilot.net (replace (at) by @)
We will get back to you shortly.

Cheers,
Marc Biorklund
VC Server Guy
VC Server Guy
 
Posts: 321
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Location: Paris (France)


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