Element Crashing CS5.5 OSX 10.7.4 Radeon HD 5770

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Element Crashing CS5.5 OSX 10.7.4 Radeon HD 5770

Postby ryanthink on 07/11/2012, 9:37 am

I just installed the plugin and opened it in After Effects 5.5, it crashed immediately upon obtaining a license online. I reopened the program and added the plugin to a solid layer and it spins for a second and crashes every time.

My software updates are all up to date and I cannot update the driver on its own I do not believe (since it is a mac) so I am at a loss trying to figure out how to fix this. I greatly appreciate any suggestions.

Thanks
ryanthink
 
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Joined: 07/11/2012, 9:32 am

Re: Element Crashing CS5.5 OSX 10.7.4 Radeon HD 5770

Postby zacdixon on 07/11/2012, 11:28 am

I am experiencing similar issues. I am also running CS5.5 on OSX 10.7.4, but with AMD Radeon HD6970M 2048 MB, which is a supported card. All of my software/firmware is up to date as of 20 minutes ago.
(3.4 GHz Intel Core i7, 16 GB 1333 MHz DDR3)

The strange part is that it was working fine for a while this morning. I started a new project, and as soon as I added Element to a solid in a new composition, After Effects crashed. I tried opening my previous project with Element already inside, again, After Effects crashes. Sometimes I can get the plugin to work for a few minutes, but it typically will crash when adding Element to a solid after a few moments. I have tried this in blank compositions/projects to be sure that nothing else is causing these crashes, with no luck.
I will be happy to provide anything neccesary, crash logs, etc...
Thanks so much for all your hard work VC!
zacdixon
 
Posts: 1
Joined: 09/21/2009, 9:07 am

Re: Element Crashing CS5.5 OSX 10.7.4 Radeon HD 5770

Postby Marc Biorklund on 07/11/2012, 12:23 pm

Hi,

Please send crash log to support(at)videocopilot.net (replace (at) by @)
Log file should be located in : /Users/username/Library/Logs/DiagnosticReports
Please, add your system specs (OS, OS version, GPU Model, GPU driver version, RAM, AE version).

Cheers,

Marc.
Marc Biorklund
VC Server Guy
VC Server Guy
 
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Location: Paris (France)

Re: Element Crashing CS5.5 OSX 10.7.4 Radeon HD 5770

Postby paulmg on 07/11/2012, 2:51 pm

I am having the same problem. Element crashes right after loading. But it works fine on my MacPro Laptop. Graphics Card incompatibility?

System:

Mac OSX 10.7.4
12-Core
64GB RAM
ATI Radeon HD 5870
-Paul Michael Gordon

Current System:
MacPro
Late 2013
Processor 2.7 GHz 12-Core Intel Xeon E5
Memory 64 GB
Graphics AMD FirePro D700 6144 MB x2
Software Mac OS X 10.10.1
paulmg
 
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Joined: 07/11/2012, 2:43 pm

Re: Element Crashing CS5.5 OSX 10.7.4 Radeon HD 5770

Postby adinnin on 07/12/2012, 5:27 am

I'm having exactly the same problem..

I have an Open GL error.. I have to completley restart the computer to get After Effects back to working order.

Processor : 2.2.4 Ghz Quad Core Intel Xeon
Memory 32 Gig
Mac OSX Lion 10.7.4

regards

Alex
adinnin
 
Posts: 14
Joined: 09/7/2010, 1:10 am


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