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Crash when Element UI try to load

PostPosted: 10/17/2018, 6:45 am
by steve-hermans
New After Effects 2019

Simply crashes when the E3D interface tries to open.

Re: Crash when Element UI try to load

PostPosted: 10/17/2018, 11:08 am
by Dustin Hudson
Can you shoot us an email at support@videocopilot.net and we can check out!

Be sure to update your graphics card drivers and do a clean install when running the driver update.

Re: Crash when Element UI try to load

PostPosted: 10/17/2018, 4:52 pm
by mikelehan
I only get that issue when the models haven't rendered in the comp and I click on Element to open and AE crashes. If I wait for the layer to render a frame first (preview screen), then I can get into Element.

I should be more patient :D