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Cant access account

PostPosted: 06/24/2016, 1:15 pm
by Dustin Thaxton
I just purchased the Jetstrike model pack. When I login to my account and click on the downloads page it doesn't take me to downloads. Instead it takes me to a login page the doesn't login with my correct credentials. Also, visiting any page or even refreshing the browser logs me out. Initially I thought my login credentials were incorrect so I requested a new password through Forgot Password but the new password didn't work as well. Since I'm not able to sign into this page I cant download my products. I need these products for an upcoming project so getting this to work asap would be very beneficial. Thank you for your support.

Also, I have a company email I've purchased products through and I can login to that account and navigate the website just fine with that account.

Re: Cant access account

PostPosted: 06/24/2016, 1:32 pm
by Dustin Thaxton
Support fixed my problem. Thanks!