Can't Access VC Account - Haven't Gotten Reset Password

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Can't Access VC Account - Haven't Gotten Reset Password

Postby RPSchmidt on 11/5/2019, 11:26 am

I tried to log in to my VC Account and it said my password or email was incorrect... which was strange because I haven't changed my password for my VC Account that I am aware of.

I used the Forgot Password link and filled in my email and it said it sent an email with a new password.

It's been about three or four hours now and I haven't received an email from VC.

I sent an email to support requesting assistance, and haven't even received a "we got your email" reply.

I just want to log in to my account.

Can I get some assistance please?
RPSchmidt
 
Posts: 20
Joined: 09/23/2016, 10:37 am
System Specs: Dual Intel Xeon E5640 2.67ghz
48gb RAM
Dual Quadro K4000
Windows 7

Re: Can't Access VC Account - Haven't Gotten Reset Password

Postby RPSchmidt on 11/6/2019, 7:08 am

Okay, so now it's been around / about 24 hours and I still haven't received a reset email.

I did send an email to support yesterday, but so far no response.

I just want to access my account, please. I am finally in the last stages of building a my workstation and it's taken me almost two years to save up the money for all of the hardware and software I wanted for it.

I purchased VC plugins specifically for this workstation, but I haven't installed them on another system. Previously, I mainly used them* at work.

I want to start loading up software, but now I can't access my VC account >-||

*Used Element and other VC plugins at work (company account)
RPSchmidt
 
Posts: 20
Joined: 09/23/2016, 10:37 am
System Specs: Dual Intel Xeon E5640 2.67ghz
48gb RAM
Dual Quadro K4000
Windows 7

Re: Can't Access VC Account - Haven't Gotten Reset Password

Postby RPSchmidt on 11/6/2019, 12:24 pm

BIG thank you to the support team for resolving my issue!! Thank you very much, Mr. Matt Kramer! :D
RPSchmidt
 
Posts: 20
Joined: 09/23/2016, 10:37 am
System Specs: Dual Intel Xeon E5640 2.67ghz
48gb RAM
Dual Quadro K4000
Windows 7


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