Video Copilot - Tools for Digital Artists
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TROUBLESHOOTING STEPS

 
 
 
  1. Compatibility Requirements - Check to see if your machine is compatible with Element. (the link goes to current Element page).
    Check this link for Supported GPUs.

    Windows 7 Users - Update to Service Pack 1 which is required for Element V2. Then download and install this Windows Update.


     
  2. Update Element: The latest version is available in your Video Copilot download account.

     
  3. Update Graphics Card Driver:
    -
    If using Windows then you can update your drivers using the links below: 

    Nvidia Drivers


    AMD Drivers

    ***The Windows update feature is sometimes unreliable and we recommend updating your graphics drivers directly from Nvidia or AMD using links above.***
    -If using Mac, the latest drivers are included with the OS X updates.


     
  4. Re-Install Element: For a complete re-install, see the steps below:

    Windows Users:

    Go to the folder below that's in bold and delete any files that have the number "2" in its name.
    C:/ProgramData/VideoCopilot

    C:/ProgramData is an hidden folder so you might need to type it in the Windows
    Explorer address bar.


    After deleting the files, run the full Element 3D V2 installer (not the patch) and license as normal by entering your download account email and password. Or, if necessary the manual license method.


    Mac Users:

    Go to the folder below that's in bold and delete any files that have the number "2" in its name.
    Library/Application Support/VideoCopilot

    Library is a hidden folder so you might need to go to Finder menu 'Go' and use 'Go to
    Folder...' and type the path in.


    After deleting the files, run the full Element 3D installer (not the patch) and license as normal by entering your download account email and password. Or, if necessary the manual license method.

     
  5. If steps above don’t solve the problem: Send email to support@videocopilot.net
 
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