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Element 3D v1.6 Help Home

What's New

Getting Started

Updates

Element 3D v1.6 Element 3D v1.5

Installation and Compatibility

Installing Element 3D Specifications & Requirements Installing VCP model packs Updating Element from a previous version

Importing 3D Objects into Element

Texturing & Materials

Building Materials in Element 3D Material Texture Slots Environment Textures (reflection map) Texture Channel Pop-up Material Presets Supported Image Formats Surface & UV Mapping Animated Video Textures Normal Bump Map Creation Minimizing Texture Artifacts Pro Shaders Advanced Material Options Opacity Maps Auto Map Size Limit

Animating 3D Objects

3D Object Groups Particle Replicator Particle Look Baked Animation Options Multi-Object Mode Adjusting the Anchor Point Group Utilities & Null Objects World Transform Animation Engine

Extruding 3D Text & Mask Shapes

Extruding Text Tessellation Options Bevel Options Use Layer as UV Bevel Presets

User Interface (Scene Setup)

Panel Descriptions, Preview, Browser, etc. Adjusting UI Panels Saving Presets Preferences Hotkeys Selecting Atom particle vs Replicator Array Changing the Environment map

Compositing Element 3D

Using Depth Compositing World Position Matte Using a Mask with an Element Layer Custom Layer Maps Using Matte Shadow plane Element 3D with 3D Camera Trackers Element 3D & Lens Flare Obscuration Custom Environment maps

Camera & Lighting

Camera Setup Lighting Controls

Render Settings

Environment Lighting Ambient Occlusion (SSAO) Fog Motion Blur Depth of Field Glow Camera Cutoff Tips for Large Resolution Comps Render Order & Opacity Maps Optimizing Render Settings & Performance

Sharing & Transferring Projects

Transferring Element 3D Projects and Assets Relinking missing files

Troubleshooting

Licensing Problems Model Browser Empty Plug-In Not Opening Render Problems Installer Errors Unable To Find Solution?

FAQ

Home > Troubleshooting > Unable To Find Solution?

Unable To Find Solution?

***PLEASE INCLUDE THIS INFO IN YOUR EMAIL***

Send your "System Info" from within the Element plug-in. See screenshot. If the crash happens before you can access it, like a crash as soon as you apply Element or after licensing, please turn Caps Lock on before applying Element. That should allow you to proceed without crashes to get the System Info.
(Click image below for how to get to the System Info)

A brief description of the problem and any screenshots or small video clips that show the problem.