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SUPPORT AND FAQS Thank you for choosing Video Copilot |
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SUPPORT TOPICS
CUSTOMER SUPPORT
License Agreement
What are the terms of your license agreement? Can I use the elements in stock footage.
July 29th, 2008
Our products can be used in professional projects in a royalty free capacity. The only thing we do not allow is using our products as part stock footage related material for sale or otherwise.
View our License Agreement
View our License Agreement

The Bullet
Having trouble extracting archives 2-4 of the bullet?
July 29th, 2008
The 4 parts of the download are actually parts of the same archive, all you have to do is extract the first one,(once all of the files are downloaded and saved in the same directory) and it will automatically extract the other files, and place all of them in a new folder. In the new folder, there will be a HTML page named "Start Here" click on that link to begin your training.
I need help with the Blender Camera Tracking Script.
July 29th, 2008
Check this page for help on installing: http://www.videocopilot.net/the_bullet/help/

Series One
Experiencing slow playback?
July 29th, 2008
If you are experiencing slow or choppy playback, make sure to copy the entire contents of the disc to a non-temporary location on your computer, and play them back from your hard drive.

Twitch
Red X in twitch?
July 29th, 2008
If you see a red X when using the twitch plug-in, there may be a problem with your keyfile, please contact support@videocopilot.net with your order numnber or original email address you used a purchase for a replacement.
Crashing with Zoom Operator, please help.
July 29th, 2008
Please download the newest update 1.1 from the download page. If you need access please contact our support team with your order number. Thanks.
Can you help me with the install of Twitch?
July 29th, 2008
Please check here: http://www.videocopilot.net/twitch/help/

Evolution
When I open one of the project files, I receive an error stating there are files missing.
July 29th, 2008
To resolve this issue, right click on one of the elements that is “missing” and choose replace footage > file, then browse to the appropriate file and select it, if you have transferred the same file structure over from the Evolution Disc to the file on your computer, AE should locate the other missing footage files automatically, though it may take a few minutes.
I am having trouble viewing the tutorial files, or there seems to be missing elements from my collection after I downloaded and extracted the files.
July 29th, 2008
Please make sure to extract the downloaded files from a non-temporary location such as your desktop or documents folder, this will preserver the file structure of the original archive and enable playback of the tutorails as well as easier location of the visual elements.
Trouble displaying elements in After Effects. Weird flickering or crashing... what can I do?
July 29th, 2008
Most display issues are related to quickTime incompatibility. Here are some things to try:
1. Be sure the files are on a fast internal hard drive. Sometimes USB drives cause crashing because of the data lag.
2. Be sure you video card driver is up to date.
3. Try to install the latest version of QuickTime or
4. Try to install a stable version 7.04 here
5. Be sure to install any After Effects patches
1. Be sure the files are on a fast internal hard drive. Sometimes USB drives cause crashing because of the data lag.
2. Be sure you video card driver is up to date.
3. Try to install the latest version of QuickTime or
4. Try to install a stable version 7.04 here
5. Be sure to install any After Effects patches

Designer Sound Effects
I downloaded and extracted the files, but most of them are only 1 second long!
July 29th, 2008
The majority of the sound elements inside of the DSFX collection are audio elements and not entire tracks, these small audio elements are used to enhance existing tracks.
I think some of the files are missing after download, where are the high resolution audio files?
July 29th, 2008
Due to the large filesize of these elements, they are not available in the download version and are only available via DVD ROM, if you would like a DVD ROM to be shipped, please notify support@videocopilot.net with your order number, and they will inform you of any additional charges that may apply to your order.

Riot Gear
When I open one of the project files, I receive an error stating there are files missing.
July 29th, 2008
To resolve this issue, right click on one of the elements that is “missing” and choose replace footage > file, then browse to the appropriate file and select it, if you have transferred the same file structure over from the Evolution Disc to the file on your computer, AE should locate the other missing footage files automatically, though it may take a few minutes.
I am having trouble viewing the tutorial files, or there seems to be missing elements from my collection after I downloaded and extracted the files.
July 29th, 2008
Please make sure to extract the downloaded files from a non-temporary location such as your desktop or documents folder, this will preserver the file structure of the original archive and enable playback of the tutorails as well as easier location of the visual elements.













