ELEMENT 3D HELP
View tutorials and help files that will make learning Element 3D a walk in the park.

License Agreement
What are the terms of your license agreement? Can I use the elements in stock footage.
July 29th, 2008
Our products can be used in professional projects in a royalty free capacity. The only thing we do not allow is using our products as part stock footage related material for sale or otherwise.

View our 3D Products License Agreement and our License Agreement. These agreement applies to Video Copilot products only and not 3rd Party Plug-ins.
Download Information
Where Do I Download My Purchased Products?
July 29th, 2008
You can download your purchased products from the Video Copilot Download Section

You need to use your login details which you recieved with your order confirmation.
What products are download only?
July 29th, 2008
Film Magic Pro, Optical flares, Pro Presets 1 & 2, Twitch, Element and all 3D Packs are only available for download.
Which products are plug-ins only?
July 29th, 2008
Element, Twitch, Optical Flares, Camera Tracker, and Particular are Adobe After Effects Plug-ins.
Optical Flares for Nuke
Online Documentation
July 29th, 2008
If you are encountering issues or need help with Optical Flares for Nuke, including installation and license generation, please view the online documentation:


ONLINE DOCUMENTATION
Optical Flares
Can I use the Optical Flares plug-in on more than one computer?
September 22nd, 2010
Yes, we allow the plug-in to be used on both a work station and a personal computer/laptop.
(The plug-in is installed the same way for each machine)
How do I transfer a license to a new machine?
September 22nd, 2010
You need to delete the license file and the plug-in from the old machine and install
the plug-in on the new machine as you did initially, this includes generating a new license file.
(You may have to request an extension to your download session)
Is Optical Flares CS5, CS5.5 and CS6 compatible?
September 22nd, 2010
Yes, we have a 64 bit version of the plug-in available which is compatible with CS5, CS5.5 and CS6.
Optical Flares Licensing Issues and Troubleshooting
July 29th, 2008
First and foremost take a look at the installation video here to ensure that you are properly installing the plug-in: http://www.videocopilot.net/products/opticalflares/installation/

If you still encounter an issue with the licensing please try the following steps:
Make sure you have entered the hardware ID exactly as shown, sometimes "5" can be confused with "S" and the number "1" with the letter "I" and so on and so forth.

Please make sure the license file is named exactly as follows: OpticalFlaresLicense.lic

If the save as dialogue box does not appear:
-Make sure to check your browserís download directory folder before trying to generate a new license file as it sometimes will be saved directly into this location.
-We also recommend using the Firefox web browser when generating license files and you may also try clearing your internet cache prior to doing so.
My Optical Flares is Giving Me an Error
July 29th, 2008
Contact our support team with a screen capture and a short description describing your problem. Please include your computer specs, which version of Adobe After Effects you are using, and also which operating system you are running. Please also include your order number, this will ensure quicker assistance.
Is Optical Flares compatible with other programs?
July 29th, 2008
Optical Flares is only compatible with Adobe After Effects
I am unable to view the Pro Presets through Adobe After Effects
July 29th, 2008
Please note that Pro Presets are not installed like normal After Effects presets and can only be viewed through the Optical Flares Plug-in. Please check out this video to see how the properly install the Pro Presets 1 & 2:
http://www.videocopilot.net/products/opticalflares/installation/

-Please note that the Pro Presets 1 & 2 require the Optical Flares plug-in.
Shockwave
If you are seeing a little emitter or a little black box in the middle that is covering some of the particles (Shockwave_Pulse_05.mov):
May 8th, 2014
This particular element was designed like this. The idea behind it was, that the shockwave first explodes out and then gets sucked back in some kind of hole. That?s what you can see, the smoke close to the middle getting sucked straight down which makes it look like there is some kind of emitter visible from the top view we rendered it from. In fact there is no object or emitter at this point in the scene, just a lot of velocities that are dragging the smoke straight down. One solution to make it less uniform looking, is you can feather that part out slightly with a mask to soften it a bit.
How do I make the Shockwaves look cool like Andrew did?
May 8th, 2014
Andrew will be making a tutorial on how to work with them in the near future. But for now you can add a tint and a glow on an adjustment layer to start playing around. 
Do the elements have an Alpha Channel?
May 8th, 2014
The Shockwaves are pre-matted Elements, just like our Riot Gear product. This means you just need to duplicate the layer and add a luma track matte. Basically you are using the particle brightness as the alpha.
MotionPulse
When I play back the sounds, they sound like they are pitched down
May 8th, 2014
This may be due to the audio properties being set wrong. They should be 16 bit, 48000 Hz (DVD Quality).
The Bullet
I need help with the Blender Camera Tracking Script.
July 29th, 2008
Check this page for help on installing: http://www.videocopilot.net/the_bullet/help/
Twitch
Red X in twitch?
July 29th, 2008
Sometimes, if the key file and the plug-in file are in the wrong place, or named incorrectly this issue can occur. To double check how it is done please use this link: http://www.videocopilot.net/products/twitch/help/
If you have any further questions, please contact support. The Twitch plug-in and the key file(twitch_ae.key) need to be placed directly inside of your AE Plug-ins folder and not in a sub folder.
Please also make sure you are using the correct version of the plug-in for your particular setup. The 32 bit version of the plug-in is for CS3/CS4 and the 64 bit version is for CS5/CS5.5 only. Please also make sure you are using the correct version for your platform (Mac or PC).
Crashing with Zoom Operator, please help.
July 29th, 2008
Please download the newest update 1.1 from the download page. If you need access please contact our support team with your order number. Thanks.
Can you help me with the install of Twitch?
July 29th, 2008
Please check here: http://www.videocopilot.net/twitch/help/
Can I get Twitch on DVD?
July 29th, 2008
Twitch is a downloadable plug-in only and we do not have a physical DVD to ship. You can back-up the downloaded content onto DVD in case you lose the plug-in.
Can I use Twitch with other programs besides Adobe After Effects?
July 29th, 2008
No, Twitch is an Adobe After Effects plug-in only and is not currently compatible with any other software.
Evolution
When I open one of the project files, I receive an error stating there are files missing.
July 29th, 2008
After you open the templates, and have copied the assets into a folder on your computer, you need to re-link the media files. To do this, right click on one of the missing elements and choose "Replace Footage > File", then navigate to the corresponding element from your collection, and select ok, AE should find the rest of the elements automatically after you locate the first one.
I am having trouble viewing the tutorial files, or there seems to be missing elements from my collection after I downloaded and extracted the files.
July 29th, 2008
Please make sure to extract the downloaded files from a non-temporary location such as your desktop or documents folder, this will preserver the file structure of the original archive and enable playback of the tutorails as well as easier location of the visual elements.
Trouble displaying elements in After Effects. Weird flickering or crashing... what can I do?
July 29th, 2008
Most display issues are related to quickTime incompatibility. Here are some things to try:

1. Be sure the files are on a fast internal hard drive. Sometimes USB drives cause crashing because of the data lag.
2. Be sure you video card driver is up to date.
3. Try to install the latest version of QuickTime or
4. Try to install a stable version 7.04 here
5. Be sure to install any After Effects patches
Designer Sound Effects
I downloaded and extracted the files, but most of them are only 1 second long!
July 29th, 2008
The majority of the sound elements inside of the DSFX collection are audio elements and not entire tracks, these small audio elements are used to enhance existing tracks.
Riot Gear
I am having trouble viewing the tutorial files, or there seems to be missing elements from my collection after I downloaded and extracted the files.
July 29th, 2008
Please make sure to extract the downloaded files from a non-temporary location such as your desktop or documents folder, this will preserver the file structure of the original archive and enable playback of the tutorails as well as easier location of the visual elements.
Pro Scores
Copyright Claims on Youtube
December 13th, 2013
If you receive a copyright-notification for your Youtube videos that contain Pro Scores or if you plan to use Pro Scores in a video on Youtube. Please send and email to support@videocopilot.net

Due to another company illegally claiming the rights to our music, we had to begin managing the rights to allow our customers clearance. Their is no additional cost to this process.

Go Here for more information
Pro Scores FAQ's
July 29th, 2008
http://www.videocopilot.net/products/proscores/#faqs
Action Essentials 2
I Can't Import .Mov Files: After Effects Error says files are not supported
July 29th, 2008
Please make sure you have the Quicktime Movie Player installed and also make sure you have the latest Adobe updates applied.
After importing the elements I have a blue background and file name on my comp
July 29th, 2008
This means that you are importing the MP4 thumbnail files. You need to import the full resolution Quicktime .mov files and not the MP4 thumbnail files, they are simply for previewing the effects.
Which version of Action Essentials 2 is right for me, 720p or 2K?
July 29th, 2008
Please watch the following video for the breakdown of both resolutions: http://www.videocopilot.net/player/2k_compare/
Compatibility and Specifications
July 29th, 2008
http://www.videocopilot.net/products/action2/#compatibility