Support and FAQs
Thank you for choosing Video Copilot
Thank you for choosing Video Copilot
Support Topics
Customer Support
Ordering Details
Ordering Details FAQ
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July 29th, 2008
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Credit Card Statements:
Credit Card payments show as:
Final Image Inc. |
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July 29th, 2008
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Product Delivery:
Some products are only available on DVD or only downloadable. Be sure to check the each product page for specific details so your order is not delayed.
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July 29th, 2008
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Downloadable Items:
Products can be downloaded after payment is electronically verified. This is usually immediate but can take up to several hours.
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July 29th, 2008
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Non-Downloadable Items:
Currently Serious Effects & Compositing is only available on DVD and is not available for download. Please indicate a proper shipping method at checkout so your order is not delayed.
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July 29th, 2008
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Compatibility:
All products work with Windows XP/Vista and Mac OS X.
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July 29th, 2008
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Prices:
All prices are based on US Dollars. Prices in £ and € are estimated based on exchange rate at time this was written. Check XE.com for the latest exchange rate.
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July 29th, 2008
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Mailing List:
Customers will receive an occasional newsletter about tutorials, products and promotions. We do not share your information with anyone.
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July 29th, 2008
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Sales Tax:
California Customers will be charged Sales Tax of 7.775%
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July 29th, 2008
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Bundles:
Our Bundle Prices are not retroactive with past purchases.
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July 29th, 2008
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Order Processing:
Orders are processed and shipped Monday-Friday 8AM to 12PM PST. All orders ship the same day or within 24 hours except for weekends and major US holidays.
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July 29th, 2008
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Delivery:
Some packages require a signature so please be aware and schedule accordingly.
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