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SUPPORT AND FAQS Thank you for choosing Video Copilot |
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SUPPORT TOPICS
CUSTOMER SUPPORT
Ordering Details FAQ
Credit Card Statements:
July 29th, 2008
Credit Card payments show as:
Final Image Inc.
Final Image Inc.
Product Delivery:
July 29th, 2008
Some products are only available on DVD or only downloadable. Be sure to check the each product page for specific details so your order is not delayed.
Downloadable Items:
July 29th, 2008
Products can be downloaded after payment is electronically verified. This is usually immediate but can take up to several hours.
Non-Downloadable Items:
July 29th, 2008
Currently Serious Effects & Compositing is only available on DVD and is not available for download. Please indicate a proper shipping method at checkout so your order is not delayed.
Compatibility:
July 29th, 2008
All products work with Windows XP/Vista and Mac OS X.
Prices:
July 29th, 2008
All prices are based on US Dollars. Prices in £ and € are estimated based on exchange rate at time this was written. Check XE.com for the latest exchange rate.
Mailing List:
July 29th, 2008
Customers will receive an occasional newsletter about tutorials, products and promotions. We do not share your information with anyone.
Sales Tax:
July 29th, 2008
California Customers will be charged Sales Tax of 7.775%
Bundles:
July 29th, 2008
Our Bundle Prices are not retroactive with past purchases.
Order Processing:
July 29th, 2008
Orders are processed and shipped Monday-Friday 8AM to 12PM PST. All orders ship the same day or within 24 hours except for weekends and major US holidays.
Delivery:
July 29th, 2008
Some packages require a signature so please be aware and schedule accordingly.
