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For account or product related questions email: info@videocopilot.net

For technical support email: support@videocopilot.net

ELEMENT 3D HELP
View tutorials and help files that will make learning Element 3D a walk in the park.

LICENSE AGREEMENTS
3D Products License Agreement:
Be sure to view our 3D Product License Agreement. This agreement applies to Video Copilot 3D products only and not 3rd Party Plug-ins.

License Agreement:
Be sure to view our License Agreement. This agreement applies to Video Copilot products only and not 3rd Party Plug-ins.
General FAQs
I need help with a product, where should I go?
July 29th, 2008
Please check our support topics to the right to narrow down your specific problem, if you are unable to locate a solution please contact support at support@videocopilot.net
Do your products work with other compositing applications?
July 29th, 2008
Most of our products work with final cut studio and virtually any quicktime compatible multi-track video application. For more information on Apple compatibility, click here. iMovie is not compatible because it only has 1 compositing track and you need at least 2.

Element, Twitch, Optical Flares/Pro Presets 1 & 2, The Bullet, Video Streams, Serious Effects and Compositing, and Film Magic Pro are for Adobe After Effects only.

If you aren't sure if your program works with QuickTime, please check the compatibility for your software to confirm the use of *.mov files.

Please also note that Designer Sound Effects and Pro Scores requires that the application supports .wav files & mp3.
Where do you get the choir sounds from in your promos:
July 29th, 2008
They are part of the music tracks, they are not sound FX.
How should I render my Video to use in my video editor and stay high quality?
July 29th, 2008
Check this out: http://www.videocopilot.net/blog/2007/06/which-render-settings/
I need help with audio in After Effects what should I do?
July 29th, 2008
Check this out: http://www.videocopilot.net/blog/2008/01/audio-in-after-effects/
Where do you get your music for your promo videos?
July 29th, 2008
videohelper.com and shockwave-sound.com
How can I make a blog?
July 29th, 2008
Check out wordpress.org
How did you learn After Effects?
July 29th, 2008
I've been self-taught since I was 16 and learned by exploring the program to create great visual effects and to propel my filmmaking.
What Kind of Microphone do you use?
July 29th, 2008
I use a Neumann studio mic to record tutorials through a mixer and real time compressor.
How do you record your screen captures?
July 29th, 2008
I use Camtasia Studio from http://TechSmith.com
What other things can you do?
July 29th, 2008
Well in addition to the computer arts I am also an illustrator and story writer. I also play musical instruments including the drums, acoustic guitar & keyboard. I love fishing, and playing golf, usually not at the same time.
Oh, and I like to cook.
What kind of camera do you use?
July 29th, 2008
Well, for most of the video on the field and on site we use a Sony XDCAM EX but also the Canon 7D and 5D. For the higher end productions We have a RED Camera as well as a Sony PMW F3 Camera.
How can I learn after effects and get really good?
July 29th, 2008
Well... go do something. Pick up a video camera and film something meaningful and use visual effects to enhance the shots. Try to figure out how certain visual effects were done. Follow my free tutorials and if they help you out then buy some DVDs too. :)
Are you married?
July 29th, 2008
I've been Married since May 20, 2006. My wife is awesome. We dated for 5 years before tying the knot. We ate chicken and tri-tip at the wedding.
Where can I show my appreciation for your hard work and free stuff?
July 29th, 2008
The best place to do that is our products page, not only will you show appreciation but you'll get a cool DVD too.
Tutorial FAQs
I don't have that Plug-in! Where are the CC effect or other plug-in you use in your tutorials?
July 29th, 2008
The Cycore effects are part of the installation of After Effects CS3. When the software is activated the rest of the functional content including the Cycore effects are installed. The CC effects are not part of the Trial version of After Effects, but a demo can be downloaded from http://www.cycorefx.com

For After Effects 7 Professional and 6.5 Professional, these cycore effects are on the installation DVD and be installed separately. These plug-ins are only available through Adobe After Effects.
I'm having trouble playing the tutorials, what should I do?
July 29th, 2008
Sometime on busy days our tutorials can load slower than normal. This happens when a large amount of people are downloading one file at one time causing the server to lag a bit. Please be patient and the tutorial should load. If you feel something else might be wrong please contact support.
What are the rules on Content Usage:
July 29th, 2008
These tutorials and project files may be used in your work and commercial projects but you may not redistribute the project files or footage with sites related training or stock footage. Some images are copyrighted and cannot be used commercially such as the images from the earth zoom tutorial.
Trouble with Presets or following Tutorial with my version of After Effects:
July 29th, 2008
Please note our free tutorials and presets are presented "as is". The presets require the professional version of After Effects. Our free presets found here: http://www.videocopilot.net/presets/ are compatible with AE 7 and later.