Support and FAQs
Thank you for choosing Video Copilot
Thank you for choosing Video Copilot
Support Topics
Customer Support
Frequently Asked Questions
General FAQs
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July 29th, 2008
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What type of computer do you record your tutorials with?
Dual quad-core Xeon @ 3 Ghz. 4 gigs of ram and a raptor drive and a Geforce 8800 GTX. Before that I used a custom built Intel Core 2 Duo 6800 Extreme Processor with 2GBs of DDR2 Ram and a Geforce 7950 GX2 as well as a 150GB 10k Raptor Hard Drive. For the early tutorials I used an Athlon X2 4200+ with 2GBs of Ram and Geforce 7800 GT and a 74GB 10k Raptor Drive.
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July 29th, 2008
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I have an idea for a tutorial, where can I submit it?
You can make a suggestion here.
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July 29th, 2008
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I need help with a product, where should I go?
Check out our Support Page
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July 29th, 2008
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Do your products work with other compositing applications like Final Cut Studio?
Most of our products work with final cut studio and virtually any quicktime compatible multi-track video application. For more information on Apple compatibility, click here. iMovie is not compatible because it only has 1 compositing track and you need at least 2. Some of our products like Film Magic Pro are compatible with After Effects only.
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July 29th, 2008
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Where do you get the choir sounds from in your promos:
They are part of the music tracks, they are not sound FX.
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July 29th, 2008
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How should I render my Video to use in my video editor and stay high quality?
Check this out: http://videocopilot.net/blog/?p=18
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July 29th, 2008
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I need help with audio in After Effects what should I do?
Check this out: http://www.videocopilot.net/blog/?p=131
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July 29th, 2008
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What camera do you recommend?
Depending on your price range you have the Canon HV30 for a low budget and great quality. Check out DVinfo.net for good camera info.
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July 29th, 2008
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Where do you get your music for your promo videos?
videohelper.com and shockwave-sound.com
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July 29th, 2008
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How can I make a blog?
Check out wordpress.org
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July 29th, 2008
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How did you learn After Effects?
I've been self-taught since I was 16 and learned by exploring the program to create great visual effects and to propel my filmmaking.
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July 29th, 2008
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What Kind of Microphone do you use?
I use a Neumann studio mic to record tutorials through a mixer and real time compressor.
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July 29th, 2008
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How do you record your screen captures?
I use Camtasia Studio from http://TechSmith.com
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July 29th, 2008
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What other things can you do?
Well in addition to the computer arts I am also an illustrator and story writer. I also play musical instruments including the drums, acoustic guitar & keyboard. I love fishing, and playing golf, usually not at the same time.
Oh, and I like to cook. |
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July 29th, 2008
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What kind of camera do you use?
For most of the video on the site, including the adventure guy, and the Serious Effects DVD, I used a Canon XL2. Most times filming in 24p and using the standard 20x lens. I'm now using a JVC HD 200 with one of those fancy 35mm adapters.
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July 29th, 2008
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How can I learn after effects and get really good?
Well... go do something. Pick up a video camera and film something meaningful and use visual effects to enhance the shots. Try to figure out how certain visual effects were done. Follow my free tutorials and if they help you out then buy some DVDs too. If you buy enough of them maybe I'll come to your house and show you a thing or two.
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July 29th, 2008
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Are you married?
I've been Married since May 20, 2006. My wife is awesome. We dated for 5 years before tying the knot. We ate chicken and tri-tip at the wedding.
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July 29th, 2008
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Where can I show my appreciation for your hard work and free stuff?
The best place to do that is our products page, not only will you show appreciation but you'll get a cool DVD too.
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Tutorial FAQs
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July 29th, 2008
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I don’t have that Plug-in! Where are the CC effect or other plug-in you use in your tutorials?
The Cycore effects are part of the installation of After Effects CS3. When the software is activated the rest of the functional content including the Cycore effects are installed. The CC effects are not part of the Trial version of After Effects, but a demo can be downloaded from http://www.cycorefx.com
For After Effects 7 Professional and 6.5 Professional, these cycore effects are on the installation DVD and be installed separately. These plug-ins are only available through Adobe After Effects. |
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July 29th, 2008
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Where can I submit a tutorial idea?
Post tutorial ideas here.
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July 29th, 2008
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I’m having trouble playing the tutorials, what should I do?
Sometime on busy days our tutorials can load slower than normal. This happens when a large amount of people are downloading one file at one time causing the server to lag a bit. Please be patient and the tutorial should load. If you feel something else might be wrong please contact support.
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July 29th, 2008
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What are the rules on Content Usage:
These tutorials and project files may be used in your work and commercial projects but you may not redistribute the project files or footage with sites related training or stock footage. Some images are copyrighted and cannot be used commercially such as the images from the earth zoom tutorial. Please check our Frequently Asked Questions for further answers and information.
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July 29th, 2008
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Trouble with Presets or following Tutorial with my version of After Effects:
Please note our free tutorials and presets are presented “as is”. The presets require the professional version of After Effects. Some presets work with AE 6.5, 7, & CS3. Currently the Light Saber preset is not fully supported in AE CS3. An update is planned and developed but still require a bit more work.
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