3D Products
Model Pack Installation & Licensing Issues



  • Can’t License Pack“Element Pack ‘xxxx’ is unregistered. Would you like to register it now?”



    **The model pack must be purchased (or inside) with the same download account that has Element 3D in it.**

    If model pack was purchased using a different email: 

    Send an email to info@videocopilot.net and provide the email address for both the model pack account and the Element 3D account. We can merge the model pack into your Element 3D download account so you can license the pack.



     
  • MAC Installer Issue - Example: “SportsInstaller” is Damaged and Cannot Be Opened” or “SportsInstaller” can’t be opened because the identity of the developer cannot be confirmed”

    (click image to enlarge)


    To solve this, attempt to open the installer again. Then when it gives you the error, click on the question mark.


    (click image to enlarge)



    Click the "Open the General pane of Security & Privacy preferences for me" button.


    (click image to enlarge) 
     

    You will have the option to change a security setting in your System Preferences from ‘Allow applications downloaded from Mac App Store' to ‘Allow applications from Anywhere.’ This will allow you to run the installer as normal.


    (click image to enlarge)



     
 
  • “Error Code: 109” or Other Error Codes During Installation:

    This has to do with the location chosen for the Element 3D assets when Element 3D was installed. It could also be a permissions issue.


    First Solution: 
     Make sure you have Administrator privileges when installing the pack. The folders for the Element 3D assets and the After Effects Plug-ins folder should have full admin privileges also. Then run the Model Pack installer again to see if it works.

    *** Tip: On Windows you can right click the installer and choose “Run as Administrator” ***

    Second Solution: Run the full Element 3D installer again (not the patch) and choose a local location for the Element 3D assets that’s on the same hard-drive that you’re using to run the installers. Then run the pack installer again and see if that works.

    Third Solution:  Run the full Element 3D installer (not the patch) and choose a custom location for the Element 3D assets. For testing purposes we recommend your Desktop. Complete the Element 3D installation and then run the Pro Shaders installer again and try that.

    If you still need the Element 3D assets installed in the location you originally wanted, then run the Element 3D installer again, choose the original location for the Element 3D assets, and then manually move the Pro Shaders assets from your Desktop to that location.
JetStrike



  • Installation or Licensing Problems - Click Here

     
  • Error After Clicking on JetStrike Model in Element Scene Setup - The JetStrike pack requires minimum of Element 3D version 1.6.2

     
  • Alternate 3D model formats for 3D software - To find these, log-in to your Video Copilot download account and click on the model pack download button. On that page there is a download called “Alternate 3D Formats”. 

    (click thumbnail to enlarge)


     
  • Texture Maps to re-build models in 3D software - The texture maps are Located in the Models folder. Default location: 

    Documents--VideoCopilot--Models  

    Below are examples of where the model pack texture maps will be located (it is the same idea for each model pack).

    Windows 
    (click thumbnail to enlarge)                                        
      


    Mac 

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Metropolitan



  • Installation or Licensing Problems - Click Here

     
  • Can’t find 4K Skyline Jpeg backgrounds - These get automatically installed into your Materials folder after running the Metropolitan pack installer. Default path below:

    Documents\VideoCopilot\Materials\Metropolitan_Skies
    (click to enlarge)


     
  • Alternate 3D model formats for 3D software - To find these, log-in to your Video Copilot download account and click on the model pack download button. On that page there is a download called “Alternate 3D Formats”. 

    (click thumbnail to enlarge)


     
  • Texture Maps to re-build models in 3D software - The texture maps are Located in the Models folder. Default location: 

    Documents--VideoCopilot--Models  

    Below are examples of where the model pack texture maps will be located (it is the same idea for each model pack).

    Windows 
    (click thumbnail to enlarge)                                        
      


    Mac 

    (click thumbnail to enlarge)

 

 

Pro Shaders



  • Installation or Licensing Problems - Click Here

     
  • “Error Code: 54” - Cinema 4D Pro Shaders Installer Error: 

    Run the Pro Shaders Cinema 4D installer and choose a custom location:

    C:\Program Files\MAXON\CINEMA 4D R15 (or other depending on your version)  **Excludes Cinema 4D R16**
Pro Shaders 2



  • Installation or Licensing Problems - Click Here
     
  • Error Code: 1010 
    This error indicates that the zip file was not extracted properly. There are two files in the zip that need to be extracted simultaneously. Once they are extracted together and in the same location alongside each other, then go ahead and run the Pro Shaders installer
Projectile Weapons



  • Installation or Licensing Problems - Click Here

     
  • Alternate 3D model formats for 3D software - To find these, log-in to your Video Copilot download account and click on the model pack download button. On that page there is a download called “Alternate 3D Formats”. 

    (click thumbnail to enlarge)


     
  • Texture Maps to re-build models in 3D software - The texture maps are Located in the Models folder. Default location: 

    Documents--VideoCopilot--Models  

    Below are examples of where the model pack texture maps will be located (it is the same idea for each model pack).

    Windows 
    (click thumbnail to enlarge)                                        
      


    Mac 

    (click thumbnail to enlarge)
Motion Design Pack



  • Installation or Licensing Problems - Click Here

     
  • Alternate 3D model formats for 3D software - To find these, log-in to your Video Copilot download account and click on the model pack download button. On that page there is a download called “Alternate 3D Formats”. 

    (click thumbnail to enlarge)
Sound & Music Pack



  • Installation or Licensing Problems - Click Here

     
  • Alternate 3D model formats for 3D software - To find these, log-in to your Video Copilot download account and click on the model pack download button. On that page there is a download called “Alternate 3D Formats”. 

    (click thumbnail to enlarge)


     
  • Texture Maps to re-build models in 3D software - The texture maps are Located in the Models folder. Default location: 

    Documents--VideoCopilot--Models  

    Below are examples of where the model pack texture maps will be located (it is the same idea for each model pack).

    Windows 
    (click thumbnail to enlarge)                                        
      


    Mac 

    (click thumbnail to enlarge)
Sports Pack



  • Installation or Licensing Problems - Click Here

     
  • Alternate 3D model formats for 3D software - To find these, log-in to your Video Copilot download account and click on the model pack download button. On that page there is a download called “Alternate 3D Formats”. 

    (click thumbnail to enlarge)


     
  • Texture Maps to re-build models in 3D software - The texture maps are Located in the Models folder. Default location: 

    Documents--VideoCopilot--Models  

    Below are examples of where the model pack texture maps will be located (it is the same idea for each model pack).

    Windows 
    (click thumbnail to enlarge)                                        
      


    Mac 

    (click thumbnail to enlarge)
Money & Casino Pack



  • Installation or Licensing Problems - Click Here

     
  • Alternate 3D model formats for 3D software - To find these, log-in to your Video Copilot download account and click on the model pack download button. On that page there is a download called “Alternate 3D Formats”. 

    (click thumbnail to enlarge)


     
  • Texture Maps to re-build models in 3D software - The texture maps are Located in the Models folder. Default location: 

    Documents--VideoCopilot--Models  

    Below are examples of where the model pack texture maps will be located (it is the same idea for each model pack).

    Windows 
    (click thumbnail to enlarge)                                        
      


    Mac 

    (click thumbnail to enlarge)
 
Fresh Food



  • Installation or Licensing Problems - Click Here

     
  • Alternate 3D model formats for 3D software - To find these, log-in to your Video Copilot download account and click on the model pack download button. On that page there is a download called “Alternate 3D Formats”. 

    (click thumbnail to enlarge)


     
  • Texture Maps to re-build models in 3D software - The texture maps are Located in the Models folder. Default location: 

    Documents--VideoCopilot--Models  

    Below are examples of where the model pack texture maps will be located (it is the same idea for each model pack).

    Windows 
    (click thumbnail to enlarge)                                        
      


    Mac 

    (click thumbnail to enlarge)
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