Please email us with any questions, we can help you out. Please include your order number or other pertinent information.
Yes all of our products are compatible. A small group of customers have experienced slower playback speed with the Serious Effects and Compositing DVD only. If you are having a similar issue please contact us and we will send an update.
Our products are compatible with both MAC and PC.
Please contact our support team to update your info. firstname.lastname@example.org
We allow our products to be used on both a work station and a personal computer or laptop provided the licensed user is the sole user of the product/plug-in.
Please check your email box for the email address used for the purchase, also check the spam/junk box to ensure it did not get sent there by mistake. If you were not able to locate the email please send us a friendly email and we'll be happy to help you out.
Customers who select to have orders shipped will also receive a download link. You may download as needed but the DVD's will also be shipped. Remember some products are only available through the mail and others available strictly for download.
We recommend using a download manager for large files. Our download section has all the latest information about recommended software and extraction tools.
Be sure to have the latest version of your Unzipping application (winrar
for Windows or The Unarchiver
for Mac). Also verify the size of the file you downloaded is close to estimated size on the website. If you continue to have problems contact us.
Please check out this page to have your products shipped:
Be sure to add your order number to the comments section as well as any other information that has changed since the order you previously place to have it shipped. Once you select the ìadd shippingî option make sure you proceed to checkout as you did with your initial order, at this time you will select the shipping method. Please also note that some products are only available for download and are not available to be shipped.
Purchased products will always be available to download to verified customers. The files are available for a 5 day period and can be extended or reissued. We do recommend burning a DVD backup once you have successfully downloaded your products.
We recommend you use the Firefox web browser and to clear your internet cache prior to accessing our download session. Also, make sure there are no spaces before and after the email and password when you copy and paste them. Thanks.
*Please make sure you are not accessing the download page through a proxy server.
Please contact our support team with the original order number or the email address used to purchase the product, and we will add the necessary products to your download session.
Probably. We ship all over the world including: Australia, Germany, UK, France, Africa, Canada, Poland, New Zealand, Holland, Austria, Belgium, Mexico, Japan, Italy, Norway Etc. We will not process orders that we know can't be shipped and if a package is returned we will refund total purchase price if we are unable to ship.
Please contact us so we can help to resolve the problem. It may be webpage issue.
At this time we prefer online orders because they work directly with our inventory system. If you need to pay with a purchase order or other type of payment method please contact support.
There is the possibility of international customs fees for international customers. The customs laws vary from country to country and we recommend you contact your customs office to find out the current import tax laws. These are not fees which are charged by Video Copilot.
Be sure to enter your shipping and billing addresses correctly when ordering to ensure quick processing. Also make sure that you enter your email address correctly and that it is currently active upon placing the order to ensure you receive the order confirmation and download details.
Please contact support. Be sure to include your order number as well as your concern with the order.
Please contact us immediately and we will assist you. Sometimes packages get lost but we guarantee them or your money back. Please don't wait too long to notify us if you suspect your package is missing. Remember international customers may have to wait for customs to clear before delivery.
Please contact support and we will work with you to troubleshoot and/or send out replacements if necessary.
Please contact us and we will arrange to send another package with the correct items. Some products are available as a download only. On the other hand if you receive something in addition to your order, enjoy it.