Thanks for choosing Video Copilot, we are here to help.

For account or product related questions email: info@videocopilot.net

For technical support email: support@videocopilot.net

ELEMENT 3D HELP
View tutorials and help files that will make learning Element 3D a walk in the park.

LICENSE AGREEMENTS
3D Products License Agreement:
Be sure to view our 3D Product License Agreement. This agreement applies to Video Copilot 3D products only and not 3rd Party Plug-ins.

License Agreement:
Be sure to view our License Agreement. This agreement applies to Video Copilot products only and not 3rd Party Plug-ins.
General Product Support
I have a question about a product I ordered. Who do I contact?
July 29th, 2008
Please email us with any questions, we can help you out. Please include your order number or other pertinent information.
Will your products work with my intel Mac?
July 29th, 2008
Yes all of our products are compatible.
Are your products MAC/PC compatible?
July 29th, 2008
Our products are compatible with both MAC and PC.
I Provided the Wrong Email Address in my Order
July 29th, 2008
Please contact our support team to update your info. support@videocopilot.net
Can I install your product on multiple machines, If so how many?
July 29th, 2008
We allow our products to be used on both a work station and a personal computer or laptop provided the licensed user is the sole user of the product/plug-in.
Downloading Questions
I can't seem to get access to my download after purchase. What should I do?
July 29th, 2008
Please check your email box for the email address used for the purchase, also check the spam/junk box to ensure it did not get sent there by mistake. If you were not able to locate the email please send us a friendly email and we'll be happy to help you out.
I'm having trouble downloading. What should I do?
July 29th, 2008
We recommend using a download manager for large files. Our download section has all the latest information about recommended software and extraction tools.
I've downloaded the files but I can't seem to get them to Unzip. What should I do?
July 29th, 2008
Be sure to have the latest version of your Unzipping application (winrar for Windows or The Unarchiver for Mac). Also verify the size of the file you downloaded is close to estimated size on the website. If you continue to have problems contact us.
How long are downloads available after purchase and what if I lose this information?
July 29th, 2008
Purchased products will always be available to download to verified customers.
My download login details are not working
July 29th, 2008
We recommend you use the Firefox web browser and to clear your internet cache prior to accessing our download session. Also, make sure there are no spaces before and after the email and password when you copy and paste them. Thanks.

*Please make sure you are not accessing the download page through a proxy server.
I do not see the product I ordered in my download session
July 29th, 2008
Please contact our support team with the original order number or the email address used to purchase the product, and we will add the necessary products to your download session.
Ordering Questions
When I add a product to the shopping cart it shows up empty. What should I do?
July 29th, 2008
Please contact us so we can help to resolve the problem. It may be webpage issue.
Can I order by phone?
July 29th, 2008
At this time we prefer online orders because they work directly with our inventory system. If you need to pay with a purchase order or other type of payment method please contact support.
Things to consider when placing the order to ensure that your order is processed in a smooth and timely manner
July 29th, 2008
Be sure to enter your shipping and billing addresses correctly when ordering to ensure quick processing. Also make sure that you enter your email address correctly and that it is currently active upon placing the order to ensure you receive the order confirmation and download details.
I have a question about a product I ordered. Who do I contact?
July 29th, 2008
Please contact support. Be sure to include your order number as well as your concern with the order.