Please email us with any questions, we can help you out. Please include your order number or other pertinent information.
Yes all of our products are compatible.
Our products are compatible with both MAC and PC.
Please contact our support team to update your info. firstname.lastname@example.org
We allow our products to be used on both a work station and a personal computer or laptop provided the licensed user is the sole user of the product/plug-in.
Please check your email box for the email address used for the purchase, also check the spam/junk box to ensure it did not get sent there by mistake. If you were not able to locate the email please send us a friendly email and we'll be happy to help you out.
We recommend using a download manager for large files. Our download section has all the latest information about recommended software and extraction tools.
Be sure to have the latest version of your Unzipping application (winrar
for Windows or The Unarchiver
for Mac). Also verify the size of the file you downloaded is close to estimated size on the website. If you continue to have problems contact us.
Purchased products will always be available to download to verified customers.
We recommend you use the Firefox web browser and to clear your internet cache prior to accessing our download session. Also, make sure there are no spaces before and after the email and password when you copy and paste them. Thanks.
*Please make sure you are not accessing the download page through a proxy server.
Please contact our support team with the original order number or the email address used to purchase the product, and we will add the necessary products to your download session.
Please contact us so we can help to resolve the problem. It may be webpage issue.
At this time we prefer online orders because they work directly with our inventory system. If you need to pay with a purchase order or other type of payment method please contact support.
Be sure to enter your shipping and billing addresses correctly when ordering to ensure quick processing. Also make sure that you enter your email address correctly and that it is currently active upon placing the order to ensure you receive the order confirmation and download details.
Please contact support. Be sure to include your order number as well as your concern with the order.