Cant access account

Help with Video Copilot website and discussion

Cant access account

Postby Dustin Thaxton on 06/24/2016, 1:15 pm

I just purchased the Jetstrike model pack. When I login to my account and click on the downloads page it doesn't take me to downloads. Instead it takes me to a login page the doesn't login with my correct credentials. Also, visiting any page or even refreshing the browser logs me out. Initially I thought my login credentials were incorrect so I requested a new password through Forgot Password but the new password didn't work as well. Since I'm not able to sign into this page I cant download my products. I need these products for an upcoming project so getting this to work asap would be very beneficial. Thank you for your support.


Also, I have a company email I've purchased products through and I can login to that account and navigate the website just fine with that account.
Dustin Thaxton
 
Posts: 3
Joined: 05/20/2016, 10:02 am
System Specs: AMD Radeon R9 M295X OpenGL Engine
4096 MB Video RAM

OSX El Capitan
iMac (Retina 5K, 27-inch, Late 2014)
4 GHz Intel Core i7
32 GB 1600 MHz DDR3

Re: Cant access account

Postby Dustin Thaxton on 06/24/2016, 1:32 pm

Support fixed my problem. Thanks!
Dustin Thaxton
 
Posts: 3
Joined: 05/20/2016, 10:02 am
System Specs: AMD Radeon R9 M295X OpenGL Engine
4096 MB Video RAM

OSX El Capitan
iMac (Retina 5K, 27-inch, Late 2014)
4 GHz Intel Core i7
32 GB 1600 MHz DDR3


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