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Element 3D update

PostPosted: 07/5/2017, 2:33 am
by SoundArt
Hi there,

Since updating my Element 3D software I can no longer use 'custom texture maps' If I try to insert an image from the AE layers then proceed into Element setup is crashes!

Anyone else had this issue?

AE 5.5
Latest NVidia driver installed
i7 3.4ghz
26GB Ram
NVidia 760gtx 4GB (DDR5)

Cheers

Re: Element 3D update

PostPosted: 07/7/2017, 8:14 am
by Michael_Szalapski
Is that CS5.5 (which is AE version 10.5) or is that actually After Effects version 5.5?

Re: Element 3D update

PostPosted: 07/7/2017, 10:55 pm
by SoundArt
AE CS5.5

After installing the recent patch for E3D the roll out for custom maps has changed. When I apply a layer as the map then proceed to go into E3D setup it crashes. When I remove the custom map, it's ok again.

Cheers

Re: Element 3D update

PostPosted: 07/10/2017, 8:30 am
by Michael_Szalapski
Have you tried contacting Video Copilot's support?

Re: Element 3D update

PostPosted: 07/22/2017, 12:21 am
by SoundArt
At present I'm waiting for VCP to change my email details so I can directly contact them again through my account. It's still under my old email that no longer exists since I changed my service provider.