Video Copilot - Tools for Digital Artists
Licensing Problems
“Invalid License Error” and other license errors Troubleshooting Steps Below:

*** IMPORTANT! The Troubleshooting Steps Below Are Only For Use With Element v1.6 ***

Do NOT Delete The Folders Mentioned Below If You Have Already Upgraded To Element v2. 


Windows Users:

 

Delete the following folder:

 

C:/ProgramData/VideoCopilot

 

C:/ProgramData is an hidden folder so you might need to type it in the Windows Explorer address bar.

 

After deleting the folder, run the full Element 3D installer (not the patch) and license as normal by entering your download account email and password. Or, if necessary the manual license method.

 

***If you do the manual license method, you can't use any old license or license request files that were created before deleting the above folder***

 

If the Video Copilot folder is not present then install the full Element 3D installer.

 


Mac Users:

 

Delete the following folder:

 

Library/Application Support/VideoCopilot

 

Library is a hidden folder so you might need to go to Finder menu 'Go' and use 'Go to Folder...' and type the path in. (click screenshot below to see full path)

 

After deleting the folder, run the full Element 3D installer (not the patch) and license as normal by entering your download account email and password. Or, if necessary the manual license method.

***If you do the manual license method, you can't use any old license or license request files that were created before deleting the above folder***

 

If the Video Copilot folder is not present then install the full Element 3D installer.


 

  • “License Limit Reached”

This happens when the default amount of license attempts have been used up. We understand that computer problems happen which require re-installation. No problem. Send an email to support@videocopilot.net and include your Video Copilot download account email or your order number and we can help.

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